Comparison
Apex Chatbot vs Tidio
Tidio is popular but its AI add-ons add up fast. Here is how Apex Chatbot compares.
Feature-by-feature comparison. We mark features honestly, including ones where Tidio wins.
| Feature | Apex Chatbot | Tidio |
|---|---|---|
| Entry price | Free: 50 lifetime conversations; paid from $59/mo | Free; Starter $24.17/mo billed annually |
| Self-serve setup | Yes | Yes |
| AI answer allowance | 50 lifetime on Free; 1,000 conversations/mo on Starter | Lyro starts at $32.50 for 50 AI conversations |
| Included channels | Website widget on Free; Telegram on Pro and Business | Website chat plus broader support channels by plan |
| Lead capture to email | Yes | Yes |
| AI-powered answers | Included in Chatbot plans | Lyro AI allowance is priced separately |
| Human support inbox | Conversation history; no round-robin live support | Shared inbox and helpdesk workflows |
| Founder-led support | Yes | No |
| Phone receptionist | Separate Voice product from $149/mo | Not an inbound phone receptionist product |
| Mobile app | Yes | Yes |
| Best fit | SMB that wants fast setup and one Apex dashboard | Team that prioritizes omnichannel support tooling |
Tidio data current as of 2026. Verify on their site before deciding. Checked 12 July 2026 against the official Tidio pricing page. Apex prices shown are Chatbot-only unless stated otherwise.
Make the switch
Start with Chatbot Free for $0 and no card. Upgrade to Starter ($59), Pro ($119) or Business ($299/month) when you need more volume and capabilities.