Honest comparison
Apex Chatbot vs Crisp
Crisp may be the better choice for a mature omnichannel support inbox. Apex is strongest when the goal is an AI front desk, phone receptionist, and adjacent business products in one account.
Watch the walkthrough
The real setup, start to finish.
How a lead is handled
From question to booking, while you work.
A visitor asks
At 22:40, long after you closed.
It answers from your site
Your hours, prices and services. No made up answers.
The lead is captured
Name, email and what they need, saved for you.
You follow up
You get the details by email and send the booking link.
Your assistant
Hi, do you have anything free on Saturday?
Where each product wins
| Feature | Apex Chatbot | Crisp |
|---|---|---|
| Pricing model | Free Chatbot; paid plans from $59/mo | Flat workspace plans: Free, Mini, Essentials, Plus |
| AI allowance | 50 lifetime conversations on Free; 1,000/mo on Starter | AI automation allowance varies by workspace plan |
| Shared support inbox | Conversation history, leads, and exports; no full live-agent helpdesk | Mature omnichannel team inbox and ticketing |
| Channels | Website widget on Free; Telegram on Pro and Business | Website chat plus broader messaging channels |
| Help center and CRM | Knowledge base for the AI; no full public help center or CRM pipeline | Help center, contacts, campaigns, workflows, and CRM features |
| Phone receptionist | Separate Voice product from $149/mo | Not positioned as a full inbound AI receptionist product |
| EU posture | EU-focused tenant platform and DPA surface | Established EU vendor with EU hosting and DPA |
| Best fit | Business wanting an AI front desk plus adjacent products | Support team wanting a mature omnichannel inbox |
Checked July 12, 2026: Crisp official pricing. Apex prices refer to the Chatbot product unless stated otherwise.
Proof
Real reviews. Real client work.
Apex Web implementations. Studio references, not SaaS subscriber counts or guaranteed results.
I got what I was promised: a thoughtful, useful AI assistant that works well.
I am very grateful to Apex Web for the fast and extremely professional help.
I cannot thank this young professional enough for his work.
They completed the agreed work to the highest standard while meeting every deadline.
I've worked with APEX Web a couple of times now, and the results are just consistently excellent.
With Adam, we finally found the person we needed.
Great job and a fast delivery.
Adam was excellent to work with.
Adam is a fantastic freelancer.
Great work from Adam.
Great work from Ádám
God Bless you my friend, you exceeded expectations like a rockstar.
I have worked on some projects with Adam, and every experience has been great.
Finally, automation that actually works and I didn't have to build it myself.
Very satisfied!
Thanks for your time!
Excellent work and attention to detail, looking forward to working with Adam again.
Very pleased with this delivery and impressed with the quality of the work output.
Great work
I enjoyed working with the seller as he was responsive, paid attention to details and kept open lines…
Super quick and professional, good documentation to the point, good hints and recomendations.
21 verified public Google and Fiverr reviews of Apex Web, the studio and delivery team behind Apex Chatbot. They cover AI assistants, automation, websites, dashboards and custom software; not every review is about the Apex Chatbot SaaS product.