Honest comparison
Apex Chatbot vs Crisp
Crisp may be the better choice for a mature omnichannel support inbox. Apex is strongest when the goal is an AI front desk, phone receptionist, and adjacent business products in one account.
Where each product wins
| Feature | Apex Chatbot | Crisp |
|---|---|---|
| Pricing model | Free Chatbot; paid plans from $59/mo | Flat workspace plans: Free, Mini, Essentials, Plus |
| AI allowance | 50 lifetime conversations on Free; 1,000/mo on Starter | AI automation allowance varies by workspace plan |
| Shared support inbox | Conversation history, leads, and exports; no full live-agent helpdesk | Mature omnichannel team inbox and ticketing |
| Channels | Website widget on Free; Telegram on Pro and Business | Website chat plus broader messaging channels |
| Help center and CRM | Knowledge base for the AI; no full public help center or CRM pipeline | Help center, contacts, campaigns, workflows, and CRM features |
| Phone receptionist | Separate Voice product from $149/mo | Not positioned as a full inbound AI receptionist product |
| EU posture | EU-focused tenant platform and DPA surface | Established EU vendor with EU hosting and DPA |
| Best fit | Business wanting an AI front desk plus adjacent products | Support team wanting a mature omnichannel inbox |
Checked July 12, 2026: Crisp official pricing. Apex prices refer to the Chatbot product unless stated otherwise.